STOP! READ THIS FIRST!

DO NOT MAIL A RETURN BACK WITHOUT CONTACTING US.

You must contact us before sending your order back, we will provide you with a Return Merchandise Authorization (RMA) shipping label to ship your return or exchange. Without this we cannot guarantee that your return/exchange will be correctly processed or that any eligible refunds will be correctly issued. For your convenience you may use the form below to request your return or exchange.

If you are unsatisfied with your order please contact us within 30 days of receiving your order. We will do our best to resolve any issues you have. If more than 30 days have gone by since you received your purchase, unfortunately we not be able to offer you a refund or exchange.

Read our entire return & exchange policy here.

Return or Exchange

SECTION 1. If you are requesting a return or exchange because you received a defective or damaged item(s), or because we shipped you the wrong item(s) please contact us. The following restrictions apply:

  • We will do everything we can to correct the mistake, either by replacing the item or refunding your payment.
  • Your item must be unused, in the same condition that you received it.
  • Your item must be returned in the original packaging.
  • Contact us to arrange for the return shipment of your defective, damaged, or incorrect item(s), generally we will send you a return shipping label for you to send back your item(s)

SECTION 2. If you are requesting a return or exchange because you ordered the incorrect item(s), incorrect variation of item(s) (ie: incorrect size or color), you have changed your mind and no longer want the item(s), or any other reason the following restrictions will apply:

  • Your item must be unused, in the same condition that you received it.
    • Footwear items must not have been worn off of a carpeted surface and must not show any visible signs of wear.
  • Your item must be returned in the original packaging.
  • You will be responsible for paying for your own shipping costs for returning your item(s).
  • If you are requesting a refund:
    • Shipping costs are non-refundable. The cost of shipping to you and the cost of return shipping will be deducted from your refund.
    • There will also be a $10 restocking fee deducted from your refund.
  • If you are requesting an exchange:
    • You will be responsible for the shipping charges to ship the replacement item(s) to you as well as the cost of return shipping.
    • You will be charged a $10 restocking fee.
    • Availability of the item you wish to exchange for is not guaranteed.
    • If the item(s) you want to exchange for is unavailable at the time we receive your exchanged item(s) you will receive a refund instead as outlined above.
    • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
    • We will not ship your exchange item(s) until we receive and process your returned item(s).

SECTION 3. Several types of goods are exempt from being returned. Custom or personalized items, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns for intimate products (ie: lingerie), sanitary goods, hazardous materials, flammable liquids or gases (ie: perfume or cologne).

SECTION 4. Please do not send your purchase back to the manufacturer.

SECTION 5. Where to ship your item(s) for return or exchange.
To return your item(s) please follow the checklist below:

  • Package your item(s) back in their original packaging.
  • Print the RMA shipping label provided to you by our customer service department and tape it to the return package using clear packing tape.
  • If you don’t have an RMA shipping label please contact us to get one. Item’s returned without an RMA shipping label will not receive an exchange or refund.

SECTION 6. Getting your refund

Upon receipt your returned item will be inspected.

  • If the returned items are found to be unused and undamaged a refund or exchange will be issued in accordance with this policy.
  • If the returned items are found to be used or worn no refund or exchange shall be issued.
    • Footwear items that have been worn on a carpeted surface and have not sustained any sign of wear may be returned.
    • Footwear that has been worn outdoors or off of a carpeted surface will not be refunded.

If your return is accepted we will issue your exchange or a refund to the payment method used during purchase. If the payment method used during purchase is no longer in service please contact us to arrange an alternative method.